Many motor insurance companies are applying the practice of some mortgage company lenders by charging excessive fees for simple administration services.
The ‘stealth’ charges include amounts of up to £25 for straightforward paperwork, which may simply involve changing the customer’s address during the insurance policy term.
In situations involving the move from an insurance related ‘safe’ area to one considered more hazardous in insurance terms, the premiums will naturally increase.
But insurance consumers are objecting to the kind of charges being levied to cover administration tasks that do not change the overall validity or terms of the insurance policy.
According to the independent price comparison website uSwitch.com, around 14million motorists a year are being hit by excessive fees for making slight alterations in their policy details.
Overall it is estimated that the ‘stealth’ fees are earning more than £330m a year for the insurance companies involved.
Amongst the worst offenders, according to the survey by uSwitch, is Budget Insurance, who are charging a set fee of £25 to alter policy details in mid-term. More Than also charge fees for simple administration services of between £15-£25, and Churchill levies a flat fee of £21. Esure and Sheilah’s wheels are reported to charge £17.50, with Tesco levying £15.75.
A spokesman for the AA reported that the organisation does not make any charge for change of address details, but will only levy fees for major changes to the policy, which may include adding a further driver and then ensuing new insurance conditions are applied.
Other organisations that do not charge for simple administrative changes to an insurance policy include Zurich, RAC Direct and swiftcare.com.
A Budget spokeswoman confirmed that customers are made aware of any additional administrative charges in the original insurance documents, stating that these fees were in line with many competitors.
Offering a warning to drivers to consider administration fees when choosing an insurer, Debra Williams, managing director of the confused.com website, commented: “We recommend the terms and conditions of the insurance policy should be checked so that people are aware of these costs for making amendments.
Ms Williams also considers that the high charges for simple administration tasks could lead to policyholders not being completely honest and open about changes in circumstances, and that this could lead to later problems when claims are being considered.
In the present financial climate such considerations are bound to affect consumers’ choice when it comes to selecting car and van insurance, with many already reeling under the additional weight of mortgage rate rises and the tougher terms being imposed by unsecured and secured loans providers, as the credit crunch begins to impact on the once unshakeable property investment market.
It is therefore unsurprising that in search of alternative viable debt solutions, increasing numbers of homeowners and secured loan borrowers are now turning to debt management companies and requesting Debt Management Plans (DMPs) and Individual Voluntary Arrangements (IVAs).
Through these options many debt-harassed consumers are able to request creditors to accept lower payments, freeze interest rates and, in many cases, waive administration charges. For many at the moment, it is the only way they are able to reduce the monthly cost of outstanding secured and unsecured debts. The Debt Management Programme (DMP) operates by allowing money to be freed up in order to settle outstanding mortgage or other debt payments and gives the consumer the opportunity to begin clearing arrears, which may have accrued in the meantime.
Taking on a Debt Management Programme can also give the debtor some personal breathing space, as most reputable debt management organisations take on the full responsibility for dealing with letters, phone calls and the complete negotiation and repayment terms of the outstanding indebtedness, especially helpful when multiple creditors are involved.